Straight answers to the questions every client asks before handing us their business — no vague guarantees, just what's actually true today.
Every client gets their own dedicated space — configured personally, not spun up by an automated script.
Once you're onboarded, we confirm your business name and preferred subdomain (e.g. yourbrand.clevmind.com).
Your subdomain is created and configured by hand in our Plesk control panel — no shared shortcuts, no reused configs between clients.
We issue and attach an SSL certificate immediately, so your subdomain is encrypted (https://) before you ever log in.
We hand over your credentials directly — usually within 24 hours of confirming your details.
Every client runs on their own subdomain and application instance — your data never shares a database or file space with anyone else's project.
SSL is enforced on every subdomain we host, so data moving between your browser and our server is always encrypted.
Access is controlled by role — staff only see what their role permits, and credentials are never shared between accounts.
No ticket queue or support bot. If something's wrong, you reach the person who actually built and hosts your software.
We'd rather tell you honestly what's still in progress than oversell what isn't there yet.
We're rolling out a scheduled backup routine across all client subdomains. If your project needs a specific backup cadence sooner, tell us during onboarding and we'll prioritise it for you.
We're adding automated uptime monitoring so issues get flagged the moment they happen, rather than when someone notices. Until then, reach out directly any time something looks off — we respond fast.
We're formalising a regular backup schedule now. If you need a specific backup plan for your launch, ask us during onboarding and we'll set it up for your project.
Yes. Every client runs on their own dedicated subdomain and application instance — your data is never mixed with another project's.
We're adding automated monitoring so we catch issues immediately. Today, if you notice something's wrong, reach out directly — you'll be talking to the person who built your software, not a support queue.
Yes — your data is yours. Reach out and we'll provide an export in a standard format.
We apply security patches and updates to the platforms we host as they're released, and every subdomain runs behind SSL by default.
Us, directly. There's no outsourced support desk — the person who built your system is the person who fixes it.
Tell us about your project — we respond within 24 hours.